This post is at: ForumGeneral questions
By douglas.ross

Hi,

Were trying to use a multi devise extension in a devise based ring group. When you call in the call drops. When using the same multi device ext in an IVR the calls go through. There is only two extensions in the multi device.

We have also tried using the multi devise ext in an ext based ring group but it doesn't work either.

Any suggestions?

Thanks
Douglas

By eeman

if your using device based, then you arent calling an extension, your calling a device.. so try and explain further how your huntlist is set up?

ring group 1 - device A & device B

ring group 2 -

if no answer -

what does your CLI show when you answer the call? Did you also point a feature extension to this hunt list and try it internally?

you've not left nearly enough bread crumbs to get started

Erik Smith
CTO
BluegrassNet Voice
dCAP
Thirdlane/Asterisk Support available
eeman @ bluegrassnetvoice.com

By douglas.ross

ok, we have a huntlist on the inbound route. the 1st step is a devise based ringroup calling multi devise ext 1003. Within 1003 is devise 1000 and 1001. step 2 is a devise based ring group with device 1000. if 1000 doesnt pick up it should give a busy tone.

When i call in the phone drops. this is the code given in asterisk:

[2012-05-18 15:07:21] WARNING[30705]: app_dial.c:2277 dial_exec_full: Unable to create channel of type 'SIP' (cause 20 - Unknown)
== Everyone is busy/congested at this time (1:0/0/1)
-- Executing [s@hunt1-Test:3] Dial("SIP/aaaportinbound-00000003", "SIP/1000-Test,15,i") in new stack
[2012-05-18 15:07:21] WARNING[30705]: app_dial.c:2277 dial_exec_full: Unable to create channel of type 'SIP' (cause 20 - Unknown)
== Everyone is busy/congested at this time (1:0/0/1)
-- Executing [s@hunt1-Test:4] Macro("SIP/aaaportinbound-00000003", "tl-busy,10") in new stack
-- Executing [s@macro-tl-busy:1] PlayTones("SIP/aaaportinbound-00000003", "busy") in new stack
-- Executing [s@macro-tl-busy:2] Busy("SIP/aaaportinbound-00000003", "10") in new stack.

AS i mentioned in the previous message, when we dail the multidevise ext in an IVR the call goes through and rings both extensions.

By eeman

I already said that a device based ring group CALLS DEVICES... so if you dont friggen select SIP/1000 and SIP/1001 in your list for step 1, its not going to send them an invite. According to the CLI output, SIP/1003 isn't even registered so it cant call that device, neither is SIP/1000. You didnt even have SIP/1001 selected but it too also needs to register. "Unable to create channel of type 'SIP' (cause 20 - Unknown)" means you tried to call a device that is not available. This stuff doesnt work unless you first take the phones out of the box and register them with the pbx.

Erik Smith
CTO
BluegrassNet Voice
dCAP
Thirdlane/Asterisk Support available
eeman @ bluegrassnetvoice.com