This post is at: ForumGeneral questions
By diffen

Hello,

When I do a attendant transfer (default *#) there is a time when the PBX is trying to connect to the called number. I guess that the time is set by the variable atxfernoanswertimeout (default 15 sec). I have changed the atxfernoanswertimeout variable from 15 seconds to 80 seconds and restarted the PBX. But when i do an attendant transfer it still sends the call back after 15 seconds not 80 seconds.

I do an attendant transfer by pressing *# extension # then I hang upp my call so the call is transferred directly to receiving end.

Best regards

Jörgen Andersson

Svenska IP-Telefonibolaget AB

By eeman

DTMF transfers like that are handled by features.conf which, if you read the patch notes, have issues that get resolved damn near every asterisk release. What happens when you use the dtmf blind transfer option? No point in doing a 'blonde transfer' (doing an attended transfer but hanging up before the other end answers) when the whole point of attended vs blind is defined by if you are going to wait for the receiving end or not.

Erik Smith
CTO
BluegrassNet Voice
dCAP
Thirdlane/Asterisk Support available
eeman @ bluegrassnetvoice.com

By diffen

Hello Erik,

Its more user friendly to use the attendant transfer because then they always can take the call back.

We dont have any problem with the DTMF tones its just that the atxfernoanswertimeout variable dont seems to work correctly. We always get the "transfer" prompt and the call is always connected so no problems there.

Hmm I will have to look some more.

Thanks for the answer Erik.

Best regards

Jörgen Andersson

Svenska IP-Telefonibolaget AB

By eeman

I would start with the asterisk version first.. it may be one of those 'we broke it in version x, and fixed it in version y' sort of problems

Erik Smith
CTO
BluegrassNet Voice
dCAP
Thirdlane/Asterisk Support available
eeman @ bluegrassnetvoice.com

By eeman

--- Fix DTMF atxfer running h exten after the wrong bridge ends.
(Closes issue ASTERISK-19717. Reported by Mario)

patch note for the RC of 1.8.13

could be related..

as I said, damn near every release something breaks in the DTMF based features of features.conf.

Erik Smith
CTO
BluegrassNet Voice
dCAP
Thirdlane/Asterisk Support available
eeman @ bluegrassnetvoice.com