Topic: Agent login on a BLF button [Comments: 2]
diffen

Wed, 07/21/2010 - 00:02 | Agent login on a BLF button

Hello

I wonder if its possible to configure a BLF button on a Snom or a Linksys device that login and logout a Agent from queues?

Br

Jörgen

eeman

Wed, 07/21/2010 - 11:57 | you do understand that while

you do understand that while agents.conf still exists in the 1.6.x variants; the agentCallbackLogin application no longer exists right?

as far as configuring a button, I suppose it might be possible to configure a button as a speeddial that maps to a feature code. You would have to have a more complex feature code if login/logout where going to work for a single extension #. There would be no visual indicator of status displayed on the phone either.

Erik Smith
CTO
BluegrassNet Voice
dCAP
Thirdlane Support by BluegrassNet Voice
eeman at bluegrassnetvoice dot com

diffen

Fri, 07/23/2010 - 07:49 | Hello Thank you for your

Hello

Thank you for your answer Erik. We are currently running on 1.4 and I guess we will be doing so for awhile.

My thought was that if there are a customer that have three people in a queue and the load are high that other people in the company easy can logon to the queue with a simple click on their linksysphones.

They have to learn the dialing way :)

Best regards

Jörgen Andersson

Svenska IP-Telefonibolaget AB